1.What is your official License No.?
Travel Agency License No. issued by Chinese government:L-YN-GJ00014

2. What kind of currencies do you take?

We take US dollars, Chinese Yuan (RMB), HK Dollars, English Pounds, Canadian Dollars, Australian Dollars, German Mark, Japanese Yen, etc.

3. What about airport tax in China?
A: Currently, It is about RMB50 (about USD6) for domestic flights, RMB90 (about USD10) for international flights. In HongKong, it is RMB115 (about USD14) consisting of airport construction fee and departure tax. All the fees are payable in RMB and in cash only at a special airport tax desk before check-in. Our quotations do not incl. the airport tax.

4. If I can not go with your trip after paying for it, can I refund my money?
As we have to pay for our agent in China for reservation and also because of the bank, we are afraid we can not totally refund your money. The refunding percentage depends when you inform us to cancel your reservation.

5. What Information do you need in order to refund me?
1) Credit card type;
2) Credit card number;
3) Issuing Bank of the Credit card;
4) The address of the above bank;
5) Credit card holder's full name, nationality, birth date;
6) The Billing address.

6. I've never traveled in China before, what should I bring with me?
In the cities of China, there are many big department stores & supermarket providing all necessary things you want to buy. One of our suggestions is, to take as less as possible so that you can save your energy and your suitcase's space for all you would buy in China. But if you have any personal needs, such as medicine, you had better bring them for yourself.

7. Is dining a problem for a Western tourist in China?
A: Please don't worry about it. Both Chinese and Western cuisines are available throughout China. If you require special meals due to religious or medical limitation or food allergy, please inform us so that arrangements can be made in advance

8. I'd like to spend several days in China by myself After the group tour, can you arrange that for me?
Sure, if you want to spend several days by yourself, we can reserve hotel or transportation for you.

9 What is train travel like in China?
A: Taking a train in China is a very interesting experience. The accommodation on the train is divided into four categories, namely, soft-sleeper, soft-seat, hard-sleeper and hard-seat. Each carriage has two washrooms at both ends of it. There are four beds in one private soft sleeper compartment, 2 lower berths and 2 upper berths. Meals and drinks can be purchased in the train's restaurant carriage. We only book soft sleepers for our guests if a flight is not available.
Although traveling by train appears to be harder than that by airplane, it does offer you more chances to make acquaintance with kinds of Chinese people.

10 What kind of meals will be available on tour package

Almost all breakfasts are western style buffet with fruits, cold and hot cereals, Danish, Chinese dim sum, etc. Lunch and dinner are Chinese food. The round dining table accommodating 8-10 people provides an opportunity for quiet camaraderie. But all the meals are set meals; the menus will be arranged by the restaurant. The guests can't order meals upon arriving. If you have any special requirements, please inform us so that arrangements can be made in advance.

Almost all the lunches and dinners offered are Chinese food, but we defer to your preferences and opinions. Any suggestions would be welcome. For small groups, we always leave some dinners to your own arrangement. Our guide will help you to find some popular Chinese or western restaurant, where you can order the meals as you like.

11 Are there bathroom and/or toilet facilities on the train?
A: Yes, 2 Chinese style squat toilets can be found at both end of each carriage. It is very simple, with no other toilet facilities. You'd better to prepared with some toilet paper of your own.

12 How about Taxis in China?
A: It is easy to take a taxi on the street in China. Taxi fares vary from city to city , normally starting at RMB7-10 yuan (about USD1 ), with the fee very clearly marked on the taxi window. Only a few taxi drivers in the big tourist cities can understand English, so you'd better show the address in Chinese to the taxi driver. Our local guide and sales person will help you with this. Remember to take the hotel key card with you, on which have hotel address and phone No.

13 What types of ground transportation will we use for our tour?
A: The vehicles we provide for our guests are equipped with air-condition ing and cushioned seats. Generally, a car is provided for a group of 2 persons, 9-12 seat vehicles for a group of 5 persons. 22 or 30 seat vehicles for a group of over 10 persons, We provide a larger vehicle with more seats than the number of people on the tour, to make sure you are comfortable and have room for all your baggage. These are private vehicles just for one tour. You don't need to share them with other groups or riders if you book the private tours.
1.5. Touring

14 Can we have English speaking guides?
A: All the tour guides in China can get licensed by passing an exam. All the English-speaking guides are graduated from university. Most of them are majors in English. Beyond speaking English, they are also well trained how to serve foreign tourists from western countries. So communication under the help of our guide during your China tour is not a problem.

15 Can we get other foreign language-speaking guides?
A: We also offer guides who speak other foreign languages like German, French, Spanish, Japanese, Italian, etc. We will try to meet your needs if you have special language requirements.

16 How to tip the guides and drivers or the bell boys during our China trip?
A: Tipping has become a common practice in China, but it is entirely voluntary. The following are just for your reference of tips for thanks for the good service for tour guide and driver, hotel bellboy. But it is not customary to leave tips at local restaurants. Normally, you do not need to tip at hotel restaurants, as the bill includes the service charge.
For travel independently, or traveling in a small party like 2-5 members, USD8 per guest per day as tips for tour guide and USD4 to the driver and about 2$ for hotel bellboys as a gratuity for their service.
If you are traveling in groups of more than 10, we suggest USD5/ per guest per day for the tour director and US$4 for the local guide in each city, $2 for our driver.
Please feel free to tip or not to tip according to your likes or the custom of your country. One thing is for sure, that to tip or not to will not affect our guides' performance.
But, for some active tours like hiking, biking, rafting, the more you should tip; double will be OK.

17 What is the weather in China?
A: Spring is from April to June, Summer is from June to Sep. Fall is from Sep. to Oct. From Oct. to Mar. is winter time. Major cities, llike Beijing, Shanghai, Xi'an, Chongqing, Wuhan, Guilin, and Guangzhou share the same weather. In these classic tourist cities, Spring and Fall are the best seasons for visiting. But China is a huge country with many different climates and types of terra. Enjoying the warm sun shine in Hainan island in winter is also a good choice.
1.6. Shopping

18 What are the best souvenirs to take from China? Where to buy them?
A: China is a big country; different cities are famous for different items. Silk, tea, antiques, paintings and calligraphy, Chinese medicines, handicrafts such as paper-cuttings, replicas of terra-cotta horses and warriors and other articles with Chinese flavor are all ideal souvenirs and good gifts for friends. Following are some suggestions of where to buy them. For example, Beijing is famous for cloissone, cashmere sweaters, Xian is famous for replicas of Terra-cotta soldiers and rugs and antiques, and Shanghai is famous for jade, Hangzhou for fresh water pearls, Suzhou for silk, Guilin for scroll paintings and China Southern Sea Pearls.
Our guide may offer you shopping opportunities to fill your leisure time, but if you don't want to go, please do not feel embarrassed to let our guide know. You have much choice to buy souvenirs in different stores, like free markets, local department stores, antique shops, etc.

19 What are cautions for foreigners to take when buying Chinese antiques?
A:
Buy them in the shops run by the state.
Make sure that the antiques you bought carry a wax seal indicating that it is authentic and is able to be exported from China.
The antiques dating before 1795 cannot be legally exported.
Keep the purchase receipts. They are requested to be produced by customs when leaving China.
Total Sum Insured: RMB240,000.

20 In Yunnan, the weather and the climate are hot and mountain climate but is it raining
also?
A: Aug. & Sep. is the rain season in Kunming, 20 degree. At Zhongdian area, it will be around 12 degree.

21 Do you not recommend us remaining based in Kunmimg? Are the other places you suggest more
interesting?
A: Kunming is a nice place to visit, especialy the Stone Forest outside Kunming is absolutely a must
see. From both itineraries, you can easily extand 1-2 days alone in Kunming. Normally, we suggest
to spend 1.5 day there. The others we suggested are more adventure-minorities, mountains and
nature. If you have time, you should visit them all.

22 Can we fly directly from Bangkok to Lijang and/or Zhongdian?
A: So far, you can only fly via Kunming to these places.

23 What airline would we be on?
A: The domestic airlines in Yunnan are Yunnan Airlines. Airline code is 3Q.

24 What exactly will the weather be like in each city in Dec? Do we need snow boots? Heavy winter coats?
A: December and January do not see much rain in Yunnan. As the high altitude causes some
fluctuations of temperature, simple clothing consisting of layers that can be added or removed in response to varying temperatures is recommended. For your information:
Monthly average temperature(degrees Centigrade)
Kunming 8.3 in December 7.8 in January
Lijiang 6.3 in December 5.9 in January
Zhongdian -2.8 in December -3.8 in January

CUSTOMS and FORMALITIES

All visitors must fill out customs declaration forms to present on arrival. The copy should be kept, to hand in on departure. Reasonable amounts of currency (including RMB) can be brought in, along with alcohol and cigarettes for personal use, cameras, radios, computers and tape-recorders. Certain valuable items, such as video cameras, office machines, computers and gold declared on the form must be brought out of China or else import duty will be charged on them.
Prohibited imports include arms, ammunition and explosives; printed matter, film or tapes detrimental to China; dangerous or narcotic drugs; infected animals, plants or foodstuffs. It is also forbidden to take out any of these items, or endangered species of animals or plants and antiques without export permits

CURRENCY

The RMB (Renminbi) is the sole legitimate currency of the People's Republic of China. The basic unit of RMB is yuan, (pronounced in local dialest as kuai), which is divided into 10 jiao (pronounced as mao), which is again divided into 10 fen. RMB paper notes include 1, 2, 5, 10, 50 and 100 yuan, and the smaller 1, 2 and 5 mao. There are also 1,2, 5 yuan, 1, 2, 5 mao and 1, 2, 5 fen coins.
Money, travelers cheques can be exchanged into RMB in major hotels as well as most branches of the Bank of China and the Bank of Communications. The exchange rate fluctuates with international market conditions. You should keep the form you fill in when changing money, because you will need to show it when you change RMB back into foreign currency. Credit cards are accepted in major hotels. Except for a few rare places like shopping centers, the use of credit card for payment is not yet common in Yunnan.

INTERNATIONAL FLIGHTS

China Yunnan Airlines offers comfortable and convenient service direct to Kunming, the capital of Yunnan Province. Their mordern fleet of Boeing 737s and wide body 767s flies from Kunming to 41 destination in the region.

Thai Airways also has daily flight from Bangkok to Kunming , making it an ideal gateway to China from Southeast Asia. Additionally, there are also direct flights to Kunming from Hanoi ( Vietnam ), Hongkong , Yangon ( Myanmar), Vientiane ( Laos),...

OVERLAND

If domestic air services and road conditions in some certain areas have improved greatly over the recent years, long distance overland travels generally take longer than the traveler might expect. New roads have been opened and are being under construction. A new express way links Kunming to Dali in 5 hours and it is being continued westwards to Baoshan. To the south, a motorway allows to reach Yuxi in only over an hour reducing therefore the time of travel of our southwards itineraries. Long distance transportation will be provided with air-conditioned buses or van. In remote areas however, air conditioned vehicles may not always be available and travelers should be advised that the quality of roads can from good to bad.
Train transportation is also a way to discover. Since 1999, a new train is linking Kunming to Dali daily (night train with soft and hard sleepers). The most famous line is still the one built by the French linking Hanoi to Yunnanfu, the former name of Kunming. Within the country borders, it still allows to reach Kunming from Hekou, with a narrow road track and one-class (seats and sleepers) compartments.

LANGUAGE

China has eight major dialect groups: Putonghua (Mandarin), Yue (Cantonese), Wu (Shanghainese), Minbei (Fuzhou), Minnan (Taiwanese), Xiang, Gan and Hakka and many sub-dialects. The language spoken in Beijing is often referred to as Mandarin or Putonghua. Putonghua, which means "common language" is the country's predominant language and is widely used by more than 70 percent of the population. Putonghua is variously referred to as the "Han language" (hanyu), "Mandarin", or simply Chinese. About two-thirds of the Han people are native speakers of Putonghua, while Han people who come from the southwestern and southeastern sections of China often speak Putonghua as well as their own dialects, such as Shanghaiese and Cantonese.
Various groups such as the Mongolian, Tibetan, Naxi, Yi, Uygur, as well as many other ethnic groups have their own "native" languages. Because of the increased economic and cultural flow across China during the past twenty years, the use of Putonghua has also increased.

In recent years, as tourism to China has been increasing, the use of English has been sweeping across the country. Most of the service staff in hotels and many stores can speak fluent or basic English. Additionally, we will also arrange for our guests to have experienced guides who are fluent in English. Now, there is no longer any reason to have language concerns when visiting China. Of course, it will be interesting and fun for you to learn some basic Putonghua. Below are is a chart to help you with pronunciation followed by simple words and phrases you might actually use during your trip.

What are the baggage regulations for flights within China?
A: CARRY-ON BAGGAGE
Total weight of carry-on baggage for each passenger may not exceed 5kg. First class passengers may carry up to 2 pieces. All other passengers may carry on only one piece. The size may not exceed 20x40x55cm. Carry-on baggage in excess of the limit is subject to an excess baggage fee and must be checked baggage.

FREE BAGGAGE ALLOWANCE

Free baggage allowance includes checked baggage and cabin baggage. Passengers holding an adult fare or half fare ticket are entitled to a free baggage allowance of 40kg, for first class, 30kg, for business class, and 20kg, for economy class. No free baggage allowance is granted to infants.

IF YOU ARE TRAVELING TOGETHER IN A GROUP WITH MORE THAN ONE PERSON, YOU CAN USE YOUR ALLOWANCE TOGETHER.

Even though the check-in baggage allowance is 20kg pef person when flying in China. You can put 2 people's allowance together, which means, if you have 35kg, your friend can have only 5kg, as long as you 2 check in together at the airport, that will be fine. But if the total weight exceeds 40kg, they will charge you the over weight part. This policy also applies to 3, 4, 5 or even more people, as long as they are checking in at the same time at the airport counter.

ARTICLES WHICH CANNOT BE TAKEN AS BAGGAGE

Passengers are not allowed to carry in their checked or carry-on baggage dangerous articles, such as flammable, explosive, corrosive, poisonous, radioactive, polymerizable and magnetized materials. Passengers are forbidden to carry arms, or sharp or lethal weapons when taking a flight.

ARTICLES WHICH CANNOT BE PACKED IN THE CHECKED BAGGAGE

Passengers are not allowed to pack in the checked baggage important documents, classified materials, diplomatic mail bags, negotiable securities, currencies, money orders, valuables, vulnerable perishables and articles and other articles needed in the special custody of somebody. The carrier will not be liable for the loss of or damage to the aforementioned.

BAGGAGE PACKING

The checked baggage should be packed perfectly, well locked, tied up solidly and be able to withstand pressure to a reasonable extent. Carriers may refuse to accept for carriage if the baggage packing does not meet the requirements.

BAGGAGE COMPENSATION

The carrier will be liable to compensate for the loss of or damage to the checked baggage due to the carrier's fault. The norm of compensation shall not exceed RMB 50 yuan per kg.. If the value of the baggage is less than RMB 50 yuan per kg., the amount of compensation shall be paid according to the actual value of the loss.

BAGGAGE DECLARED VALUE

A passenger may declare the value of his baggage if the value of his checked baggage exceeds RMB 50 yuan per kg.. Baggage declared value cannot exceed the value of the current baggage. The maximum baggage declared value is RMB 8,000 yuan.

SECURITY INSPECTIION

Passengers and their baggage (including checked and carry-on baggage) are subject to the security inspection before boarding the aircraft.

What about luggage allowance for domestic flights?

Do not overpack. Through economic reforms, China now manufactures many consumer goods meeting export quality standards. For domestic China and IntraAsia flights, you are allowed to check one piece of luggage. The limitation is 20 Kilograms (44 pounds) total. A fee may be imposed for excess weight. You can also take one hand carryon, which should fit in the overhead bin or under your seat.

A: No. When you get your boarding card, you can ask a window seat or aisle seat from the air staff.

If you have another question,welcome to write us,we would like to answer you!